Privacy Policy

Welcome to Afghan Top Up App! We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our mobile application and services.

Information We Collect

Account Information: To use Afghan Top Up App, you may need to create an account. We collect the following information during the registration process:

• Name
• Email Address
• Phone Number
• Username and Password

Payment Information: When you make payments through our app, we collect payment information, which may include:

• Credit/debit card details
• PayPal account information
• Google Pay information
• Apple Pay information

Mobile Network Data: To process your mobile balance top-up requests, we collect information about your mobile network provider and phone number.

Usage and Device Information: We collect information about how you use our app and the devices you use, such as:

• Device type and model
• Operating system
• App version

Location Information: We may collect location information with your consent to provide location-based services. You can enable or disable this feature in your device settings.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services.
• To process and facilitate mobile balance top-up requests.
• To communicate with you, including responding to your inquiries and providing customer support.
• To personalize your experience and tailor our services to your preferences.
• To detect and prevent fraud and unauthorized access.
• To comply with legal obligations.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service providers and payment processors who assist us in providing our services.
• Legal authorities when required by law or in response to valid legal requests.

Security

We take the security of your personal information seriously and use industry-standard measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You can access, update, or delete your personal information within the app settings. You may also contact us to exercise your rights or request information about the data we hold about you.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of the policy. We encourage you to review the policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at AfghanTopup@gmail.com.

Refund Policy

Our Refund Policy outlines our procedures and guidelines for requesting refunds. We want you to be completely satisfied with your purchases through Afghan Top Up App.

If you are not satisfied with a top-up purchase, please contact our customer support within 7 busineses days of the transaction date to request a refund. We will review your request and process refunds in accordance with the following conditions:

• Refund requests must be made within 7 business days of the transaction date.
• Refunds will be issued to the original payment method used for the transaction.
• We reserve the right to decline refund requests if we suspect fraudulent activity or misuse of our services.
• Refunds may take 7 business day to process.

For refund requests, please contact our customer support at AfghanTopup@gmail.com.

Cancellation Policy

You can cancel your transactions according to the following guidelines:

• Cancellations are only possible if the top-up request has not been processed by the mobile network provider.
• If you wish to cancel a transaction, please contact our customer support as soon as possible.
• We will do our best to cancel the transaction before it is processed. However, we cannot guarantee cancellation if the request has already been sent to the mobile network provider.
• Cancellation requests should be made by contacting our customer support at AfghanTopup@gmail.com..